IT Support and Maintenance Delhi NCR — 24/7 Managed Services 2026
Delhi NBFC downtime at peak hours costs lakhs per hour. Hospital systems cannot fail. 24/7 IT support with 1-4 hour response SLA ensures your critical systems stay online.
IT Support and Maintenance Delhi NCR — 24/7 Managed Services
For Delhi businesses where IT downtime directly translates to financial loss — NBFCs, hospitals, e-commerce companies, trading firms — reactive support (call when broken) is not sufficient. Proactive managed services prevent failures before they happen and resolve them in minutes when they do.
What Downtime Costs Delhi Businesses
NBFC Loan System Down
Borrowers cannot pay EMIs, field officers cannot disburse loans, collection agents cannot reconcile. 2-hour downtime during collection day = Rs. 2-5 lakh in delayed collections and staff cost.
Hospital HMS Down
Patient registration stops, pharmacy billing halts, OPD queues pile up. Every hour of downtime requires post-recovery manual reconciliation adding 4-6 hours of extra work.
E-Commerce Platform Down
Revenue stops completely. Customers switch to competitors. Negative reviews if cart data is lost.
MICS Managed IT Services
24/7 Monitoring
- Server uptime monitoring with 1-minute polling
- Database performance and query time tracking
- Application health endpoints checked every 5 minutes
- Security incident detection and immediate alert
- SSL certificate expiry alerts (30 days advance)
Support Channels
- WhatsApp (response within 15 minutes at any hour)
- Phone (direct line, no IVR)
- Email ticketing for non-urgent requests
- Video call for complex diagnosis
Response SLA by Plan
| Plan | Response Time | Monthly Cost |
|---|---|---|
| Basic | 8 business hours | Rs. 10,000/month |
| Standard | 4 hours (24/7) | Rs. 15,000/month |
| Premium | 1 hour (24/7) | Rs. 25,000/month |
| Critical | 30 minutes (24/7) | Rs. 40,000/month |
Preventive Maintenance
- Monthly operating system and security patches applied
- Database index optimisation and vacuuming
- Log rotation and disk space management
- Backup verification (automated restore test monthly)
Disaster Recovery
- Daily automated backups to AWS S3 (separate region)
- RTO (Recovery Time Objective): 4 hours for Standard plan
- RPO (Recovery Point Objective): 24 hours (previous night's backup)
- Tested quarterly — not just assumed to work
On-Site Support (Delhi NCR)
For hardware issues, network problems, or critical situations requiring physical presence — MICS engineers can be on-site in Delhi NCR within 4 hours.
Free IT infrastructure audit: +91 9355273535 | admin@mics.asia
Need Help Implementing This?
Talk to MICS experts — free 30-min consultation, no commitment.